The attached leaflet was received to a Birmingham address, and I thought it valuable to post it for the benefit of the search engines. Without doubt, it is the wordiest and most convoluted charitable proposition I’ve ever seen, and I am pretty sure it’s a fraud. It mentions that it is a company as well […]
Way back in March, I found that Inkscape contains some security vulnerabilities related to its processing of XML entities at the start of an SVG document. I’ve persisted privately since discovery to get a fix from Inkscape core developers, alongside the Ubuntu Security Team, to no avail. Following the generally accepted tenets of responsible reporting, […]
For readers who are unfamiliar with it, Stack Exchange is a group of discussion boards whose novel approach of peer voting and meritocratic moderation has revitalised the forum as a source of interactive help on the internet. Having learnt how the community works (at Stack Overflow, for programming questions) I’ve a few thoughts on how […]
As per my previous experience with Play and Amazon, where an email address definitively used exclusively for those services has fallen into the hands of spammers, now it is the turn of Last.fm, the music aggregator/radio service. I’m posting these so anyone searching for the websites within can be warned not to use them. Here […]
With regard to the modern customer service function in the developed world, I have a theory. I witness a peculiarity that, whilst the capability of a company to deliver excellent service is directly proportional to its size, its willingness to deliver the same is largely inversely proportional. That is to say that, the larger an […]
Customer service has been something I’ve been repeatedly coming back to on this blog, partly because it tallies greatly with my interest in the social experience of technology, and partly because an interaction with manufacturers and service suppliers is an unavoidable feature of (first world) product complexity and role specialisation. I suppose it is interesting […]
My notching up 3,000 miles on a Juicy Sport coincided with an unhappy sequence of mechanical and support issues, which have troubled my bike on-and-off for the last six months. It all started with the corker in the picture, way back in September last year: the hardened steel spindle sheared for no apparent reason, perhaps […]
I’m still using symfony 1.3 for pet projects, even though I should find the time (maybe first quarter of 2014!) to look at Symfony 2. However as can happen with any framework, today I came across a head-scratcher that took more coffee than expected to fix. Today’s hiccup was with the Propel 1.6 plugin – […]
Based on an estimated 40 miles per/week – probably a conservative estimate – my 18 months of electric bike ownership has seen me clock up over 3,000 (mainly commuting) miles. As per my earlier review, I ride a Juicy Sport – the design for which has changed twice since my 2010 model. I’m at the […]
I’ve been working with the Fotolia Business API recently to integrate stock image purchasing into a web application, and by-and-large it does what it says on the tin. However I’ve found the documentation to be somewhat lacking, and it’s not made any easier given that new messages to the (rather quiet) discussion group must wait […]
I recently fixed a WordPress site that was having trouble sending mail from the popular contact form system, Contact Form 7. The site was running on a Fasthosts web server. Incidentally, I don’t recommend this hosting service; from what I can tell, they disable all the system() PHP calls, making it impossible to run backup […]
One sometimes neglected issue connected with Internet security and privacy is the degree to which unencrypted URLs should be used to carry personal information. I’ve seen it frequently in unsubscribe links on email circulars: rather than having a unique user identifier, the user’s email address appears in the clear. This is okay if you’re at […]